"The full-service restaurant industry is getting burned by lower-cost rivals. 

Sit-down restaurants like TGI Fridays and Red Robin (RRGB) are losing their hold on American diners as reflected in the latest American Customer Satisfaction Index, which tracked the lowest score for the category in more than 10 years. For the first time, fast-food restaurants are actually scoring higher in consumer satisfaction than their higher-end rivals, the report said."

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